Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use your u0011 account, including how we handle deposits via bKash, Nagad or Rocket, how withdrawals are processed, and what conduct is expected on both sides.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsJurisdiction-dependent accessAccount suspension and closure rulesUpdated when policies change
u0011 Terms and Conditions That Govern Your Account
HOW WE APPLY THIS

How u0011 Handles Terms Enforcement

These terms are not a formality. Every clause connects to a real account process — from how a Nagad deposit is recorded to how a dispute is escalated. Here is how we put each area into practice so you know what to expect at each step.

Account Security

Your account is tied to a single verified identity. OTP login keeps access locked to your registered number. Sharing credentials violates these terms and may result in suspension.

Payment Records

Every bKash, Nagad and Rocket transaction is logged against your account in real time. If a deposit does not reflect, the transaction reference from your wallet is the first thing support will ask for.

Data Retention

We retain account data for the period required by applicable rules. You can request a summary of what we hold by contacting support with your account ID and a written request.

Amendments and Notice

When we change these terms, we post the updated version on this page. We do not send individual notifications for routine amendments, so checking this page periodically is your responsibility.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe an account action was taken in error, reach out through the channels below. We handle terms-related queries separately from general account support so they get the right attention. Keep your account reference number ready when you write in — it speeds up every exchange.

Live Chat Start a live chat session from the account menu. Terms and account-rule queries are routed directly to the compliance team, not general support.
Email Support Send a written query to our support address. Include your account ID and the specific clause or transaction you want reviewed for a faster response.
Help Centre The Help Centre hosts the current version of these terms alongside a searchable set of account and payment questions you can check any time.

Common Questions About These Terms

These questions cover the scenarios that come up most often when account holders engage with these terms — from eligibility to what happens when a bKash deposit goes missing.

Access depends on whether online gaming is lawful in your location and whether you are an eligible account holder. These terms apply to all active accounts regardless of region.

A breach can result in a temporary restriction, account suspension or permanent closure depending on severity. Funds under dispute may be held pending review before any cash-out is processed.

Contact support via live chat or email within seven days of the transaction date. Provide your account ID and the bKash or Nagad transaction reference so the team can trace the record.

No. These terms allow one account per verified identity. Duplicate accounts will be merged or closed, and any balance from a duplicate account may be forfeited.

The current version is always on this page with its effective date. Continuing to use your account after an update means you accept the revised terms in full.

Account closure stops active use but does not immediately erase records. We retain data for the period required under applicable rules; contact support to ask what we hold on your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.