Reference

What u0011 Keeps and Why

One short page, no fine-print maze: what u0011 keeps when you open an account, why we keep it, and how to get it changed or deleted.

Sign-up detailsWallet recordsCookie choicesOne contact route

Explore the Lobby Read FAQ

REACHING SUPPORT

How to Reach Us About Data

Data requests go to the same support team you already message about a stuck deposit. Open the chat from inside your account, where the icon sits in the wallet panel next to your balance, or write to the address on our contact page. Either way we send a one-time password to your registered mobile number first, because we won't discuss account data with anyone who can't receive that code. Say what you need: a copy of what we hold, a correction, or a closure. We answer in the order requests arrive and keep it in one thread.

In-account chat The shortest route. Sign in, open the wallet panel and tap the chat icon beside your balance. The thread is tied to your account, so you never repeat the story to a second person.

Email us Write from the address linked to your account if you can, and put data request in the subject line so it lands in the right queue instead of general wallet help.

After a device change New handset, same number? Sign in with the one-time password first, then ask for your data summary. We won't send account details to an address we haven't verified.

Where This Policy Applies

u0011 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy covers the u0011 account you open and use from Bangladesh, and it sits alongside the terms you accept at sign-up. Availability of any feature, including the sportsbook, depends on your local law and the eligible regions we can serve. If a market or a

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game is not open to you, we switch it off in your account rather than argue about it. What we hold is mostly what you hand us. Your mobile number, so the one-time password reaches you when you sign in from a new device. Your name
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as it appears on the wallet you cash out to, because bKash, Nagad and Rocket all need the sender and receiver to line up before a transfer clears. Your deposit and withdrawal records, kept so a missing balance can be traced instead of guessed at. And
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the ordinary technical trail: device type, browser and the times you signed in, the sort of detail that tells us a slow load in Dhaka is our problem and not your phone's. We do not ask for your wallet PIN, and we never need your bKash,
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Nagad or Rocket password. If anyone asks for those in our name, it is not us. Records stay while the account is live and for a reasonable period afterwards, because payment disputes can land late. After that they are removed or stripped of anything that points
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back to you. You can ask what we hold, ask for a correction, or ask us to close the account, and we will tell you plainly what we can and cannot do.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Cookies, Sessions and Retention

Cookies here do a small number of jobs: keeping you signed in, remembering that you picked English and Bangladesh, and showing us which pages stall on a slow connection. We don't sell that trail and we don't pass your mobile number to outside advertisers. Your session survives the switch from browser to home-screen shortcut, which is why you rarely log in twice on the same handset. Clear the marketing cookie and the lobby still loads — only the reminders stop.

Account security

Sign-in runs on a one-time password to your registered number, and a fresh code is demanded on a new handset. We never ask for your bKash, Nagad or Rocket PIN. No genuine message from us will.

Cookie control

You can clear or block cookies in your phone browser settings. Sign-in and payment pages need the essential ones. The rest only affect reminders and how quickly the lobby loads on mobile data.

Retention

Anything attached to a deposit or cash-out is held while the account is open and for a set period after closure, because wallet disputes surface late. Then it is deleted or anonymised.

Correction and closure

Ask once and we log the request. We will say what can be corrected straight away, what has to stay because it belongs to a payment record, and what closing the account removes.

Questions We Get About Data

These are the ones that come up most in chat, answered without the legal padding. If yours isn't here, send it through the support route above and we'll answer it in the same thread, in plain English.

Your mobile number, name, date of birth and the wallet details you cash out to. After that we add deposit and withdrawal records, device and browser type, and the times you sign in.

No. That PIN stays inside your wallet app and never reaches us. We see the transaction reference, the amount and the number the money came from, which is how we match a deposit.

Yes. Message support from inside your account or by email, confirm with the one-time password, and we send what we hold, covering account details, wallet records and sign-in history, in a format you can read.

Payment records are held for a set period after closure, because a wallet dispute can surface late. Everything else is deleted or stripped of your details once that period ends.

Only where it is needed to run the account: the wallets that move your money and the studios whose games you open. We do not sell your number to outside advertisers.

Your bet slips, stakes and results, BPL, IPL and international cricket included, sit in the same record as slot or live table play. We use them to settle correctly and answer a dispute, nothing more.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoTerms & Conditions

What u0011 Keeps and Why

How to Reach Us About Data

Cookies, Sessions and Retention

Account security

Cookie control

Retention

Correction and closure

Questions We Get About Data

01 What do you collect when I open an account?

02 Do you keep my bKash or Nagad PIN?

03 Can I ask for a copy of my data?

04 How long do records stay after I close the account?

05 Do you share my details with anyone?

06 What activity data do you keep on cricket bets?

Privacy Policy

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