Reference

What Our Legal Pages Cover

Your account, your wallet and your data sit under one set of written rules, and we keep them short enough to read on a phone between two stops.

Account eligibilityPrivacy and dataWallet termsSupport contacts
u0011 What Our Legal Pages Cover
DATA AND SECURITY

How We Handle Your Account Data

Privacy wording is easy to write and hard to keep. Ours is tied to how the account actually runs. Your login sits behind a one-time code sent to your phone, wallet numbers are stored masked, and session cookies exist to keep you signed in on the device you used last, not to follow you around the web. Retention follows the reason we hold the data: transaction records stay as long as payment rules require, while marketing preferences drop off when you switch them off. Ask us and we will tell you which category your data falls in.

Login and one-time codes

Every sign-in on a new device asks for a code sent to your phone. That single step is what stops someone holding only your password from reaching the wallet.

Wallet details we store

We keep the wallet number you register and the last few digits of each transfer. Full numbers stay masked in the app, so a shared screen never shows them.

Cookies and sessions

Session cookies keep you signed in between the browser and the app. Clear them and you will be asked for a code again. No balance is stored on the device.

Retention and corrections

Transaction records stay for as long as payment rules require. Ask for a correction or deletion and we confirm receipt, then say what can and cannot be removed.

REACHING SUPPORT

Where to Send Legal Questions

A policy question deserves a real answer, not a copy-paste of the clause you just read. Write to our support desk from the email tied to your account, name the page and the paragraph, and tell us what you want changed or clarified. We reply in English, and we confirm in writing whenever a term affects your wallet balance or your access. Screenshots of a failed bKash or Nagad transfer speed things up a lot.

Team online

Email from your registered address

Send from the address on your account so we can open the record without extra checks. Name the clause and tell us what needs clarifying.

Support tab in your wallet

Log in on your phone and open the support tab from the wallet screen. Your question stays attached to the account, so the thread is there next time.

Written change request

Want your details corrected or the account closed? Ask in writing and we log the request, confirm receipt, then explain what happens next.

Questions About Our Legal Terms

The clauses below come up most in our inbox, usually from people who reached the wallet screen and stopped to think. Read the short answers here first. If your case is not covered, write to support with the paragraph you were reading and we will reply in writing. Nothing on this page replaces your local law, and eligibility stays subject to the region you are in.

You need to be of legal age where you live, and in a region where online betting is permitted. We cannot confirm your local rules for you, so check them before you deposit.

Report it through support with the transaction ID. Misdirected or reversed transfers are handled under the wallet clause, and we tell you what evidence we need to trace it.

Yes. Ask from your registered email and we pull the record tied to your account, including profile details, wallet history and support threads, then send it back to you.

Send a written request from your account email. Access stops once we confirm it, but transaction records stay for the period payment rules require and are not deleted early.

They do change when payment rails or local rules shift. We post the new version on this page and flag it inside your account before that version takes effect.

That depends on where you are and what the clause covers. Write to support first with the paragraph in question; we answer in writing so you have the reply on record.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.